Privacy policy
Effective July 11, 2025
Children's Privacy
Our websites are not directed to children under the age of 14. We do not knowingly collect any personal information concerning or from children under the age of 14, except when consent is provided by a parent or guardian. If we learn that we have collected personal data from a child under 14 without parental consent, we will take steps to delete the information as soon as possible. We recommend that parents or legal guardians be involved in the online activities of their children in order to prevent the collection of their personal data without parental consent. If you believe that we have inadvertently collected personal data about your child, please contact us at hello@medlyai.com and we will promptly delete or de-identify this information.
Cookie Policy
This section describes how the websites use cookies and similar technologies to collect and store information when you visit the websites. Like many companies, the websites use certain technologies – cookies, web beacons, clear GIFs, tracking pixels, and similar technologies (collectively, "cookies") – to collect information when you interact with the websites and email communications.
- How Do Cookies Work?
To understand how tracking technologies work, it is helpful to describe the types of technologies we use and what they are used for:
- Cookies – a "cookie" is a small text file that websites send to your computer, device, or other internet-connected tool you are using that contains data used by the website for its business purposes.
- Web Beacons – a "web beacon" or "pixel" is a tag used on a web browser or HTML email that records your activities when viewing the web page or email where it is placed.
Cookies are classified by their purpose:
- Essential – These cookies are required for the website to function. You cannot disable these.
- Personalization – Allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your general location.
- Analytics – Help us understand how the websites perform, how visitors interact with the websites, and whether there may be technical issues.
- Targeted Advertising – Used to deliver advertising that is more relevant to you and your interest. May be also used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
The websites use first party cookies and third party cookies. The difference between first party cookies and third party cookies relates to the control of the party who serves the tracking technology. First party cookies are cookies that are specific to the website that created them. Their use enables us to operate an efficient service and to track the patterns of behavior of visitors to the website. Third party cookies, on the other hand, are placed on your device or served by a third party (i.e., not by us). While we may allow third parties to access the websites to place these cookies on users' devices, we do not retain control over the information supplied by the cookies, nor do we retain access to that data. This information is controlled wholly by that third party in accordance with their respective privacy policy. To learn more about the tracking technologies delivered on the websites, please visit our Cookie Preferences Cetner and select "View Cookies" under each category's heading.
- How Does MedlyAI Use Cookies
We use cookies consistent with this Policy. For example, a cookie may be used to determine your preferred language, maintain the security of our website and your account, measure website analytics, measure the effectiveness of our advertising and promotional communications, and gain information for marketing and advertising purposes, including by identifying the website from which a person was referred to the websites and to track other websites visited by an individual.
Information gathered through usage of a cookie is not linked to any direct personal identifiers (e.g., your name or e-mail address), unless you become a customer of MedlyAI. Once you submit personal information on our websites (e.g., by signing up to receive information from us) we may link such personal information with data associated with your visit(s) to the websites.
Third-Party Analytics. Our websites use third-party web analytics services that use cookies to help the websites analyze how users use the websites. The information that is collected about your use of the website will be de-identified or pseudonymized by the third-party analytics provider (Microsoft, Google, Posthog and Mixpanel) for the purpose of evaluating your use of the sites, compiling reports on website activity and providing other services relating to website activity and internet usage. The third-party analytics providers that we use will not link your IP address with any other data held by them about you. Information collected by us through use of third-party analytics includes: website interaction, number of visitors, where they visit the website, and the pages visited.
- Disabling, Deleting, or Opting-Out of Cookies
If you do not want to have cookies placed on your device, you may refuse the use of cookies by selecting the appropriate setting in our Cookie Preference Center. In addition, many of them offer ways to opt out, and most web browsers allow at least some control of most cookies through browser settings. You may refuse the use of cookies by selecting the appropriate settings on your browser to decline cookies. You may also delete existing cookies through your browser. Please visit the following websites to learn more (depending on the browser you use):
Please note, if you disable cookies, you may not be able to use the full functionality of our websites. In particular, you may have limited access to some areas or be transitioned to a different experience.
You may also disable JavaScript at any time. Please remember, some features of our websites may not function properly unless cookies and JavaScript are enabled, and some areas of our websites may not function at all.
You may choose to delete cookies placed on your device and to block new third-party cookies from being placed by using your internet browser's privacy and security settings. In addition, you may opt out of our sharing your personal information for targeted advertising purposes by submitting a request through the "Your Privacy Choices" link in our footer on our websites.
- Do-Not Track Features
Many web browsers and some mobile operating systems and mobile applications include a "do-not-track" feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing do-not-track signals has been finalized and, as such, we do not currently respond to do not track browser signals or any other mechanism that automatically communicates your choice not to be tracked online. We will update this Policy if that changes in the future. These features are not an alternative to the settings you choose in our cookie banner.
How Your Personal Data Is Shared
The Websites may generally share personal data with each other so that we can provide our services to you, in so far as there is a legal basis. In addition, we may share your personal data with the following categories of third-parties for one or more of purposes such as contacting and corresponding with you, responding to your inquiries, improving our website, targeted advertising, offering media products you request, or other purposes as described above and if there is a legal basis:
- Service Providers (or Processors) subject to written agreement to process your personal data consistent with our instructions, including:
- SMS and other messaging service providers
- Content optimization service providers
- Invoice and billing service providers
- Social media companies to which you enable access
- Email alert providers
- Website and application analytics providers
- Website hosting providers
- Website testing and optimization service providers
- In addition, where by permitted by law, and this Policy, we may share your personal data with the following types of Marketing and Advertising Partners:
- Advertising, direct marketing, and lead generation providers
- Social media site advertising providers
- Targeted advertising platforms
- SMS Originator Opt-In Data and Consent the websites do not sell or share mobile phone information with third-parties for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. To learn more about the websites use of SMS messaging, see the SMS Terms of Service.
- Where we believe it necessary or appropriate to do so, we may share your personal data with: law enforcement; government agencies or regulators; courts; parties to legal proceedings in which a subpoena or legal request has been propounded to which such information would be responsive. In those circumstances we will make reasonable efforts to disclose only that information that is relevant to the reason for disclosure and to protect the privacy of such information to the extent reasonably possible.
- We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Website Terms of Use
The Website Terms of Use governing your use of the websites (https://www.medlyai.com/us/terms) contains important provisions disclaiming and excluding our liability and the liability of others regarding your use of the websites and provisions determining the applicable law and exclusive jurisdiction for the resolution of any disputes regarding your use of the websites. Each of those provisions also applies to any disputes that may arise in relation to this policy and the collection, use and disclosure of your personal information, and are of the same force and effect as if they had been reproduced directly in this policy.
Changes to This Policy
We reserve the right to change or update this Policy from time to time. The updated version will be indicated by the "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make any material changes to the Policy, we will notify you be reasonable means, which may be by email or posting a notice of the changes on our website prior to the changes becoming effective. The collection, use, and disclosure of your personal information by us will be governed by the version of this Policy in effect at that time. New versions of this Policy will be posted on this page of our website. We encourage you to check the Policy from time to time. Your continued use of the websites will signify that you consent to the collection, use, and disclosure of your personal information in accordance with the changed policy.
Contact Us
If you have any questions regarding this Policy or our privacy practices, or the privacy policy and practices of our domestic or foreign service providers, you can contact us at hello@medlyai.com.
If you contact us by email, you should be aware that email transmissions might not be secure. Information you send by email could be viewed in transit by a third party. We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties during transmission.